Shipping policy

We are dedicated to getting orders out in a timely manner and are utilizing Amazon Fulfillment Warehouses to facilitate some shipments. We appreciate your business and your patience during this time!

 

When will my order ship?

We are doing our best to ensure that all orders will process and ship within 1-3 business days by utilizing both our "in house" fulfillment team and Amazon fulfillment. If your order is placed over a weekend or US holiday, it may take up to three business days to ship from our headquarters. You will receive an email with tracking information at the time the order ships from our Dallas headquarters. Please allow 48 hours for the tracking info to update. *Selecting Priority, Overnight Expedited or DHL International Express as a shipping option (where possible) does NOT expedite the production process (meaning the time it takes us to make your order). It speeds up the shipping process only!

What shipping options are offered within the United States?

All of our shipping options carry a flat rate for each order.

Anywhere within the U.S.:

- USPS First Class Mail (2-5 business days)
- USPS Priority (2-3 business days)

Shipping rates are calculated at checkout based on the items in your cart and your shipping destination. All domestic orders will ship anywhere in the United States via our economy shipping service with tracking information. U.S. orders ship via USPS within one-two business day of the time of order. Orders placed over the weekend or on a U.S. Mail holiday will ship within three business days. You will receive an email with tracking information at the time the order ships.

Do you ship internationally (outside of the United States)?

Yes, but please be aware we are experiencing delivery delays across the globe, due to current shipping constraints and final delivery can take up to 25-30 business days. Rates and delivery times are as follows:
Canada and Mexico:
- DHL Express Worldwide | 3-5 business days  (includes full tracking) 
- FedEx International 3-7 business days (includes full tracking) 
- UPS priority mail innovations 6-20 business days  (includes full tracking) 


Rest of World:
- DHL Express Worldwide | 3-5 business days (includes full tracking) 
- FedEx International 3-10 business days (includes full tracking) 
- UPS priority mail innovations 6-20 business days (includes full tracking) 


*See shipping rates calculator on the checkout page on our website for exact rates
We guarantee delivery for all international shipments and will send replacements at our expense if a shipment goes astray. Be aware that 'Standard' international shipments originate via the U.S. Postal Service and tracking information may be unreliable once the parcel exits the U.S.

International customers will receive an email with a tracking number within one business day of purchase. Allow an additional three days after receiving this number for the tracking information to begin updating online.

Please also be aware of any duties that may be charged by your home country. These are the responsibility of the customer. In some locations, the local post may also charge a customs processing fee. For example, in the UK Royal Mail charges an £12.00 handling fee for any order over £15.00.

We have sold our products to customers in all 50 States, all 10 Canadian Provinces and over 90 countries around the globe.